Return Policy

At Nureal Skincare, we want you to be fully satisfied with your purchase. If for any reason you’re not, you may return your order for a refund, store credit, or an exchange. Please read our return policy carefully to ensure a smooth process.

Returns

You have the right to return products purchased from us within 14 days of receipt. The product must be unused, in its original packaging, and in the same condition as when you received it.

How to start a return

To initiate a return, please contact our customer service team at [hey@nurealskincare.com]. Include the following:

• Your order number
• The reason for return
• Any supporting photos if applicable

Return shipping costs

Return shipping costs are the responsibility of the customer, unless the return is the result of our error (for example, a defective product or incorrect shipment).

Damage or delays caused by external carriers or customs do not qualify as a valid reason for free returns.

We strongly recommend using a trackable shipping method when returning items.

Return authorisation

Once your return request has been approved, you will receive a Return Authorisation (RA) number and further instructions. Returns must be sent back within 14 days of receiving the RA number.

Damaged or incorrect product

If your order arrives damaged, defective, or incorrect, we will cover all return shipping costs. You will receive a prepaid return label or a credit code to use during the return process.

Exchanges

Exchanges are possible within 14 days of receipt. The product must be unused and in its original packaging.

• Exchanges are only available for products of equal value.
• If the replacement product is more expensive, you will need to pay the price difference.
• Return shipping costs are the responsibility of the customer, unless the issue was our fault.

Exceptions (non-returnable items)

• Products that have been used or damaged by the customer.
• Items not returned in their original condition or packaging.
• In some cases, we may choose to send a replacement without requiring the original item to be returned. If the replacement item also does not meet expectations, both items must be returned to qualify for a refund.

Restocking fee

All returns are subject to a 15% restocking fee. This fee covers the cost of processing the return, restocking the item, and any depreciation in value.

This fee may be waived if:

• The product was received damaged or defective.
• The wrong product was delivered and a replacement is not available.

Changes to this return policy

Nureal Skincare reserves the right to amend or update this return policy at any time. Changes take effect immediately upon publication on our website.

Contact

If you have any questions or concerns about our return policy, please contact us at hey@nurealskincare.com.