Privacy Policy

At Nureal Skincare, we care deeply about protecting your personal information. This policy outlines what information we collect, how we use it, and the rights you have.

Last updated: 05 October 2025

What information do we collect?

• Visitor (guest): without an account, we don’t collect directly identifiable personal data. Some features may be limited.
• Registered user: when you create an account we ask for details such as your name and contact information to provide extra features (order history, support, updates).
• Orders: to process and deliver your order we collect your name, address, email, phone number and payment details.
• Profile management: you can view or update your information through your account or by contacting our customer service team.

How do we use your information?

• To provide our services: processing orders, handling payments, arranging delivery, and customer support.
• To respond to enquiries and provide assistance.
• To keep you informed (with your consent or where a customer relationship exists) about news, products and promotions.
• For internal administration, security, fraud prevention and service improvement.

Marketing & communication

If you are a customer or have given consent, we may send you offers via email, SMS or other digital channels. You can unsubscribe at any time via the unsubscribe link in our emails. For post or SMS marketing, please contact us at hey@nurealskincare.com. Please allow a short processing time for your request.

Your rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete data.
• Erase your data (“right to be forgotten”), where legally permitted.
• Restrict or object to specific processing.
• Withdraw consent for marketing (without affecting prior use).
• Data portability where applicable.

To exercise your rights, please contact us at hey@nurealskincare.com.

Retention

We retain personal data only for as long as necessary for the purposes outlined above, or as long as required by law (for example, tax record obligations).

Sharing with third parties

We only share data with service providers that help us deliver our services (e.g. payment and shipping partners), and only when required. We have agreements in place with these processors. We do not sell your personal information.

Cookies & tracking

Our store (hosted by Shopify) uses cookies and similar technologies for essential functions, analytics, and (optional) marketing. You can manage preferences through the cookie banner or your browser settings. See our separate Cookie Policy if available.

Shopify hosting

Our website is hosted by Shopify. Your personal information may be securely stored and processed via Shopify. For more details on how Shopify manages data, please review Shopify’s Privacy Policy.

Security

We take appropriate technical and organisational measures to safeguard your information. However, no system is 100% secure. Please report any security issues or data breaches immediately via hey@nurealskincare.com.

International transfers

If your information is processed outside the European Economic Area, we will ensure appropriate safeguards are in place (such as standard contractual clauses or equivalent protection).

Children

Our services are not intended for children under 16 years of age. If you believe we have collected information about a child in error, please contact us so we can delete it.

Changes to this privacy policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. If significant changes are made, we will notify you appropriately.

Contact

Nureal Skincare
Van Heurnstraat 217
Email: hey@nurealskincare.com